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Student and Parent Grievances
Student and Parent Grievances
FNG Legal and FNG Local discuss concerns for parents and students and the processes.
Informal Resolution Process
- The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
- Informal resolution shall be encouraged but shall not extend any deadlines in this policy, except by mutual written consent.
Formal Process
- A student or parent may initiate the formal process described below by timely filing a written complaint form.
- Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.
- The process described in this policy shall not be construed to create new or additional rights beyond those granted by law or Board policy, nor to require a full evidentiary hearing or "mini-trial" at any level.
All complaints will be heard in accordance with Board Policy FNG Legal and FNG Local or any exceptions outlined therein.
Level One
If a student or parent has gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, the student or parent may then move into the formal process by filing the STUDENT/PARENT COMPLAINT FORM-LEVEL ONE
Complaint Forms must be:
- Submitted to jtrudeau@mcisd.us by filling out the following form: STUDENT/PARENT COMPLAINT FORM-LEVEL ONE or may be delivered by hand delivery, by electronic communication, including email and fax, or U.S. Mail
- submitted within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and
- submitted to the lowest level administrator who has the authority to remedy the alleged problem. In most circumstances, students and parents shall file Level One complaints with the campus principal.
The appropriate administrator will investigate as necessary and schedule a conference with the student or parent within 10 days after receipt of written complaint.
Absent extenuating circumstances, the administrator shall provide the student or parent a written response within 10 days following the conference.
Level Two
If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the Superintendent or designee to appeal the Level One decision.
The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level One response or response deadline.
A conference will be scheduled within 10 days of the appeal notice. The conference shall be limited to the issues and documents considered at Level One. A written response will be sent within 10 days following the conference.
Level Three
If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the Superintendent or designee to appeal the Level Two decision.
The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level Two response or response deadline.
The student or parent will be informed of the time, date and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.
The appeal shall be limited to the issues and documents considered at Level Two, except that if at the Level Three hearing the administration intends to rely on evidence not included in the Level Two record, the administration shall provide the individual notice of the nature of the evidence at least three days before the hearing.
The Board shall consider the complaint. It may give notice of its decision orally or in writing at any time up to and including the next regularly scheduled Board meeting. If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.